1. Introduction
MomsyCare is India's trusted platform offering Baby Caretaker Services, JAPA Maid Services, and Postnatal Mother Care.
Through our website and services, we collect necessary information to deliver our caregiving solutions efficiently.
This Privacy Policy is designed to ensure that you understand how your information is handled and to demonstrate our commitment to protecting your privacy rights.
We advise you to read this policy carefully to make informed decisions about sharing your personal data with us.
2. Information We Collect
To provide seamless and customized services, we collect several types of information from you:
Personal Identification Details:
Your name, phone number, email address, residential address, and location details necessary for service delivery.
Payment Details:
When you make a payment through our website, we may collect your payment method details. However, all sensitive payment information (card number, CVV, etc.) is processed securely through third-party payment gateways. We do not store your sensitive financial data.
Usage and Device Information:
Information about your device, browser type, IP address, pages visited, time spent on the website, and other technical data collected automatically via cookies and analytics tools.
Communication Data:
Records of interactions with our customer support, queries, feedback, and service usage history.
3. How We Use Your Information
We collect and use your personal data for the following purposes:
Service Delivery
To process your requests, match you with suitable Baby Caretakers, JAPA Maids, and Mother Caregivers, and ensure smooth service operations.
Transaction Processing
To facilitate payments for services you purchase through our secure payment partners.
Communication
To send you confirmations, service updates, invoices, notifications, promotional offers (with your consent), and important policy changes.
Analytics & Improvements
To analyze website usage trends, improve user experience, optimize our services, and personalize your interaction with MomsyCare.
4. Sharing of Personal Information
However, we may share information in specific situations:
Service Providers
We engage trusted partners (like payment gateways, CRM providers, verification agencies) under strict confidentiality agreements to assist in providing services.
Payment Gateways
All transactions are processed through secure third-party gateways such as Razorpay, PayU, PhonePe or Cashfree. We do not retain sensitive payment information on our servers.
Legal Authorities
We may disclose personal information if required by law, court order, or regulatory authority.
Business Transfers
In the unlikely event of a business merger, acquisition, or asset sale, user information may be transferred, ensuring the same privacy protections continue.
5. Payment Data Security
Payment security is crucial at MomsyCare. To protect your financial information:
SSL Encryption
We use SSL encryption technology across our website to safeguard data transmission.
PCI Compliance
Payments are handled by reputed and PCI-DSS compliant payment gateway providers.
No Storage
MomsyCare does not store Credit Card Numbers, CVV Codes, or UPI PINs directly.
Fraud Detection
Fraud detection systems are actively monitored for suspicious activities.
6. Your Rights
As a user of MomsyCare, you have the following rights:
Access
Request a copy of the information we hold about you.
Correction
Ask us to correct inaccurate or incomplete information.
Deletion
Request deletion of your data when no longer needed.
Objection
Object to marketing communications (unsubscribe options provided).
Withdrawal
Withdraw consent for data processing based on consent.
You can exercise these rights by contacting our Grievance Officer listed below.
7. Data Retention Policy
MomsyCare Retains your personal data:
- As long as necessary to provide our services.
- To comply with legal, regulatory, tax, accounting, or reporting requirements.
- For up to 5 years after the end of your service relationship, unless longer retention is required or permitted by law.
8. Cookies Policy
Cookies help us improve user experience by:
- Remembering your preferences.
- Understanding how you use our website.
- Delivering relevant advertisements.
You have the option to manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functionalities.
9. Third-Party Links and Services
Our website may link to third-party websites or offer third-party integrations (such as blogs or baby care resources).
Please note that MomsyCare does not control, and is not responsible for, the content or privacy practices of external sites.
We encourage you to review their privacy policies independently.
10. Data Protection Measures
At MomsyCare, we employ robust security measures, including:
Secure Servers
SSL encryption to protect all information exchanges
Restricted Access
Only authorized personnel have access to your data
Firewalls
Advanced systems to detect and prevent breaches
Staff Training
Regular training on data protection practices
11. Children's Privacy
MomsyCare's website and services are intended for adult users.
We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.
12. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements.
We will post any updates on this page and revise the "Effective Date" at the top.
For significant changes, we will also notify you through your registered email address.
Your continued use of our website after changes means you agree to the updated policy.
13. Grievance Officer Contact Information
If you have any questions, concerns, or complaints about our privacy practices, please reach out to:
Priyanka Khulve
Grievance Officer
Support@momsycare.com
+91-9990646393
Monday to Saturday, 10:00 AM to 6:00 PM
We are committed to resolving any privacy concerns quickly and transparently.
14. Consent
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal information as described.
Conclusion
At MomsyCare, We Pledge to prioritize your privacy, safety, and satisfaction.
We appreciate your trust in us to handle your information responsibly while providing the highest quality Baby Caretaker, JAPA Maid, and Mother Care services.
