Return and Refund Policy

• A Non-refundable Booking fee is mandatory to begin the shortlisting and candidate evaluation process.
• This fee is used to cover administrative operations, screening, and coordination efforts.
• Under no circumstances will this amount be refunded, even if:
  • The customer cancels the service request.
  • The customer is unresponsive after booking.
  • There are delays caused by location, timing, or availability constraints.

• Once a maid/caretaker profile has been shared, shortlisted, or confirmed, no refunds will be issued.
• This includes cases where the customer:
  • Changes their mind after confirmation.
  • Is dissatisfied with post-deployment but does not accept replacements.
  • Attempts to terminate the agreement for personal reasons unrelated to service failure.

• MomsyCare offers a Replacement Guarantee, Not a Refund.
• In case the deployed caretaker is found unsuitable, the customer is eligible for up to Four (4) Free Replacements during the contract period.
• Replacements are processed within 2–15 working days depending on availability and service location.
• Replacement eligibility is contingent upon:
  • Genuine feedback from the customer.
  • Full cooperation during the handover and feedback process.

• We strictly prohibit refund requests made with the intent to exploit our service.
• Any form of misuse, including false complaints or avoiding payment post-deployment, will result in:
  • Immediate termination of service.
  • Permanent blacklisting from our platform.
  • Escalation to legal and law enforcement authorities if necessary.

• In rare and uncontrollable circumstances (e.g., Natural Disasters, Government-Mandated Restrictions), MomsyCare may Consider Providing:
  • A non-monetary credit voucher for future service usage.
• Under no circumstances will a cash refund be provided.

By using MomsyCare services, the customer agrees to:

• Accurately specify their service needs.
• Respond promptly to coordination calls, messages, and maid interviews.
• Accept the company's policy of "No Refund – Replacement Only."
• Communicate courteously and professionally with our team.

• All decisions Regarding Disputes, Replacements, and Customer Claims will be made Solely by the MomsyCare Management Team.
• We strive to ensure satisfaction through genuine effort and structured resolutions—not monetary returns.

If you have any questions regarding this policy, please feel free to reach out to us: